Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

Bought new Tivo on eBay.Tivo just charged me for it again because their Seller did not pay Tivo.

So I have paid twice! Don't buy Tivo .. they don't give a *** about their customers! Not only that ..

they charged my credit card without my permission!! Don't buy Tivo .. they don't give a *** about their customers! 20 years of Tivo loyalty flushed because Tivo can't manager their resellers and don't have insurance.

Seems *** on tivo's part .. they'll lose that much money from me next year and 10x more money over the next few years when I would have upgraded to 4K Tivo.

Don't buy Tivo ..they don't give a *** about their customers!

Review about: Tivo Customer Care.

Reason of review: charged credit card without permission.

Monetary Loss: $156.

Preferred solution: Full refund.

I didn't like: Customer service, Corporate policy.

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