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My first public review- About a year ago I had decided to buy a Tivo product because of the great reviews and reliability of the products. I bout the bolt+ that has struggled to be reliable. When my first box failed (hard drive failure) right before the end of the...
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2.4
I liked
  • Service and concept
  • Hard drive space
  • Concept
I didn't like
  • Not being able to speak with who called me
  • Refurbished replacements under warranty
  • Product quality
#1278333
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I have 2 Bolts and one Mini. I have over $1200 invested in equip over time with Tivo. I made a deal on the lifetime plan on one bolt but they wanted to charge me for the annual $149 plus the lifetime plan. Exec Relations, Keren made the original deal but they kept...
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Anonymous
Perry

Inadequate information for the unaware. Bolts ? Mini ? The things in Frankenstein's neck and that funny little car my friend drives ? I don't have time to look it up ; part of...

#1264094
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Tivo's first level of technical support uses personnel with poor American English speaking skills. I usually need to ask them to repeat things over and over and sometimes have to resort to spelling (phonically). First level technical support are poorly trained and seem...
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Anonymous
Alexa44

I remember when all customer support was done out of an office in Colorado. It was only a couple of years ago actually. Then suddenly, I called one day and everyone overseas. ...

#1252587
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I purchased a Tivo Bolt 1TB DVR last December 2017 but didn't install it until March 2018. My bad for not getting the thing installed and tested prior to the 30 day free return policy. On my February 2018 statement, I noticed a recurring charge on my credit card. Tivo...
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2.1
I liked
  • Equipment setup and simple remote commercial skip and onepass
I didn't like
  • Monthly subscription fees cancellation fee
  • When it does not work
  • Monthly subscription fee cancellation fee and proprietary apps
#1238764
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For me, just ordering a Bolt and mini was a terrible experience. I went directly to the TiVo website to order, I set up an account, and entered my credit card number. Within a second, I got an email from my bank for the $750 charge; however, I got no receipt from TiVo,...
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#1207918
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I discovered that Tivo was billing me twice per year instead of once. I called Tivo to resolve and they informed me that the charges are correct for my two boxes. I told the rep that we only have one box. She then advised it was my fault for not cancelling an old Tivo...
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2.8
I liked
  • Quality of product
I didn't like
  • Corporate policy
#1204683
Reply to reviews
I purchased a Tivo Bolt Vox about 2 months ago and haven't had enough time to get it installed and set up. Had to install an OTA antenna, cable and ethernet and I didn't notice until this week that Tivo has been billing me for monthly subscription fees even with zero...
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#1189338
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We purchased a OTA TIVO and two weeks later it just went blank. Power on, receives commands but nothing happens. We returned it to Best Buy (great service) and got another. Low and behold, two weeks later, the exact same thing, exactly two weeks later. Power, receives...
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1.0
#1180021
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first my guide information all went away for over a month, now that that is straightened out they keep adding channels to my channel guide that i cannot pick up and i have to go to the channel list and uncheck them daily. this is very aggravating. before if i found an...
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1.0
I liked
  • Originally worked great
I didn't like
  • Not getting what i paid for
#1176343
Reply to reviews
I have owned a TIVO for about a month now. For the cost of this investment, the customer service has been totally disappointing. Virtually all their responses have been to take me through basic steps that anyone would have thought of prior to calling them, then minutes...
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2.2
#1154545
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