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no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no customer service by phone or chat no...
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1.0
I didn't like
  • Customer service
#1350190
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I have have Tivo service for many years with Tivo Desktop Plus and it used to do what I wanted, which was the ability to transfer movies and music from my computer to the Tivos. I was so pleased with the service that I bought two Roamio units and a lifetime...
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1.7
I liked
  • Originally worked great
I didn't like
  • Deceptive sales information
  • Bait and switch
#1308739
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After an hour with tech support, Tivo demands $250 before sending me a replacement for my Tivo Bolt which is till under warranty. Asked to speak to a supervisor and was told "not available." I asked them to email me and they said "credit card first" bad bologna blah...
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#1293991
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TiVo recently sent a software upgrade that turned on the screen reader function and after visits to online help then multiple calls to customer service their solution required us to upgrade our existing cable box, leave a sizable deposit until the existing unit arrived...
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1.0
#1287249
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My first public review- About a year ago I had decided to buy a Tivo product because of the great reviews and reliability of the products. I bout the bolt+ that has struggled to be reliable. When my first box failed (hard drive failure) right before the end of the...
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2.4
I liked
  • Hard drive space
  • Concept
  • Wireless features
I didn't like
  • Not being able to speak with who called me
  • Trying to upsell
  • Product quality
#1278333
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I have 2 Bolts and one Mini. I have over $1200 invested in equip over time with Tivo. I made a deal on the lifetime plan on one bolt but they wanted to charge me for the annual $149 plus the lifetime plan. Exec Relations, Keren made the original deal but they kept...
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Anonymous
Perry

Inadequate information for the unaware. Bolts ? Mini ? The things in Frankenstein's neck and that funny little car my friend drives ? I don't have time to look it up ; part of...

#1264094
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Tivo's first level of technical support uses personnel with poor American English speaking skills. I usually need to ask them to repeat things over and over and sometimes have to resort to spelling (phonically). First level technical support are poorly trained and seem...
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Anonymous
Alexa44

I remember when all customer support was done out of an office in Colorado. It was only a couple of years ago actually. Then suddenly, I called one day and everyone overseas. ...

#1252587
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I purchased a Tivo Bolt 1TB DVR last December 2017 but didn't install it until March 2018. My bad for not getting the thing installed and tested prior to the 30 day free return policy. On my February 2018 statement, I noticed a recurring charge on my credit card. Tivo...
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2.1
I liked
  • Equipment setup and simple remote commercial skip and onepass
I didn't like
  • When it does not work
  • Monthly subscription fees cancellation fee
  • Monthly subscription fee cancellation fee and proprietary apps
#1238764
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For me, just ordering a Bolt and mini was a terrible experience. I went directly to the TiVo website to order, I set up an account, and entered my credit card number. Within a second, I got an email from my bank for the $750 charge; however, I got no receipt from TiVo,...
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#1207918
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I discovered that Tivo was billing me twice per year instead of once. I called Tivo to resolve and they informed me that the charges are correct for my two boxes. I told the rep that we only have one box. She then advised it was my fault for not cancelling an old Tivo...
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2.8
I liked
  • Quality of product
I didn't like
  • Corporate policy
#1204683
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