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To Whom It May Concern:

I have purchased a refurbished TiVo digital recorder on 9-2-09, and when it came to my door, I was excited to plug it in. However, that night, it stopped working. I called customer service and asked for another box with expedited shipping. It came quickly, and I plugged it in and that machine stopped working. I was fed up and returned both boxes.

I returned the first box to get my $149.99 expedited shipping refund on 9-10-09, and returned the second box on 9-14-09 for the $96.14 that I was charged for the first box. Since then, I have received only the $149.99 plus tax on the expedited return. I received a copy of the shipping label from UPS saying that the second box was received in your warehouse on 9-16-09 by T. Howard.

When I received my $149.99 refund for the expedited return, I purchased a brand new (not refurbished) TiVo box from Best Buy to continue service with your company. I was not expecting to wait this long for my refund on my initial TiVo box. I'm just about ready to cancel service from TiVo if I do not receive my refund in a timely manner.

I have waited a month and a half for my refund, used additional money to fax documents into my credit card company for a refund (to no avail), gas money to get from place A to place B, and numerous cellular phone minutes to and from your company and put on hold numerous times. I'm upset that it took your company this long to refund my money onto my credit card.

The tracking number of the device that was returned to TiVo is: 1z2F02A990******** and according to the document sent from UPS, the returned merchandise was shipped onto the DOCK on 9-16-09 at 9:16 AM. Please make sure that I receive my refund by the end of this week or I will be ready to cancel service. My phone number is 251-295-**** if you have any questions.

Thank you,

Neal Wade

Monetary Loss: $96.

Location: Pensacola, Florida

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Like that will work, better write if off as a loss and move on, you screwed yourself.

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